Anyone of any age in mental distress, including children and older people, can now contact their local crisis service on Freephone – 08000 516171.
Open 24 hours a day, seven days a week, callers, including those with learning disabilities and / or autism, are offered a series of options which will divert them to their local crisis service.
The latest newsletter from Healthwatch North Yorkshire has been uploaded to our website and can also be viewed using the link below:
Healthwatch North Yorkshire Spring Newsletter
NEW TELEPHONE SYSTEM
From Thursday 20th May we are having a new telephone system installed. Please bear with us during this time as the system may be slower than usual. However, please be assured that we will be answering phone calls as quickly and smoothly as possible.
2nd dose COVID-19 vaccinations
In light of the government announcement about shortening the time between first and second doses of the Covid-19 vaccination for those aged 50 and over and others in cohorts 1 – 9 of the JCVI priority list, we are awaiting information on vaccine supply in order to plan clinics.
Please don't contact your GP – they will be in touch with your new appointment date and time if this is needed. Second doses are effective when administered anytime between 3 and 12 weeks after the first so don't worry if your second dose appointment is scheduled beyond 8 weeks. This will not affect the protection provided by your vaccination.
COVID VACCINE STATUS
From 17 May international travel will be permitted to a limited number of countries and in some cases proof of Covid-19 vaccination will be required. The mechanism for proving your vaccine status is through the NHS app. For those who cannot access the NHS app you can request written proof that you have received your Covid-19 vaccination by contacting the NHS on 119. Please do not contact your GP practice. You can find out more at:
FOR YOUR DIARY:
PLEASE NOTE WE ARE CLOSED FOR MANDATORY TRAINING FROM 13:00 TUESDAY 13TH JULY.
Welcome to Springbank Health
We are the local GP service for villages between Knaresborough and York, running clinics from our surgeries in Green Hammerton and Tockwith. Please click here for our newsletter which gives more details about us. This edition of the newsletter has health information about keeping the immune system healthy, information about covid-19 vaccinations, links for support for mental health and much more.
As a patient you will be listened to, understood and respected. We are committed to working together to offer you high quality compassionate care. We will always include you in your health decisions and to continually strive for improvement.
Extended Access Service
The Extended Access Service is an extension of your usual primary care practice. It is not a walk-in service – you need to make an appointment.
The Extended Access Service is located at Mowbray Square in Harrogate and North House in Ripon. You can get appointments here up to 8pm weekdays and on Saturday mornings. Information about the new service is available here or contact reception. To download an information leaflet about the service Click here.
The Extended Access Service is not a walk-in service – you need to make an appointment via your registered GP practice. The service is open from 6.30pm to 8pm Monday to Friday, Saturday mornings at Mowbray Square and North House, and on Sunday mornings at Mowbray Square.
Information about the Extended Access service is available here or contact reception.
Book appointments online
You can book telephone appointments with doctors using the link to online services. You will need to be registered to use this though. If you do not use online access to book appointments or request prescriptions, but would like to do so, please speak to our reception staff. When you book a telephone appointment, the GP will try to call you back as close to the time specified as possible, but it might be a little earlier or a little later that day.
The Patient Group runs free CPR courses. To book please email email@example.com.
Our dedicated team are here for you and we can offer support and treatment for all conditions, from those you may feel are minor to those which are more serious and require specialist management. Please refer to the health information on this website which can guide you to decide who to see. You can make an appointment with one of our highly qualified practice nurses for coughs, colds, urine infections, back pain etc.. and we run clinics covering a wide range of healthcare issues. The receptionists will help you get the most appropriate care. The website also allows you to do a lot from the comfort of your home such as order a repeat prescription or cancel an appointment. You can also get online access to a summary of you medical record. Please ask reception for details as we need to give you more written information about this.
Partners in Care
Once registered, we will put you and your needs first, with our healthcare professionals working together to ensure the best care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We were pleased that the CQC (Care Quality Commission) gave us an outstanding rating and placed us in the highest band of general practice nationally. You can see more information about the report here.
(Site updated 09/07/2021)