Noticeboard

*Mask wearing* If you are showing any symptoms of a cold, flu, fever, please ensure you are wearing a mask prior to entering the surgery. 

Important information for patients currently on hospital waiting lists

The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker. 

From Tuesday 31st October new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.   

Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital.

Please do not contact the practice regarding this process as we have no information regarding individual patients. 

The hospital will contact you if you are eligible. Please do not contact them either.   

Further information about alternative choice is available on hospital websites. 

* We know that our children and young people are at risk from suffering with viral and bacterial illnesses and this may be worrying for you as parents and carers. https://what0-18.nhs.uk/ is a good website and app to download and use. It gives general health advice for all common conditions and helps direct you to the most appropriate services if your child needs further care and support. There is a specific link if worried about Strep A/Scarlet Fever https://what0-18.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever

                                      

Appointments

Please wear a mask if you are entering the practice.

Face-to-face appointments are available to all patients when necessary, and you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you. We also have an easy to use video consultation system which you may be offered. This has been very successful, the aim of all of this being to provide personal healthcare whilst keeping everyone safe. 

Tockwith Opening times

Whilst we are doing our very best to keep both sites open as normal, due to these difficult times, there have been and will be occasions we regretfully have to close Tockwith.

Please check "Opening Times" at the top of the page to see current opening times.

  We appreciate your patience and understanding.

Thank you

 

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FACE TO FACE APPOINTMENTS ARE FULLY AVAILABLE

Pre School Speech and Language

If you have concerns about your child's speech, language, or communication skills you can self refer to a Speech and Language Therapist. They will listen to your concerns and give strategies to help support your child's speech, language, and communication development.

The self referral form can be found at https://www.hdft.nhs.uk/services/childrens-services/specialist-childrens-services/childrens-speech-and-language-therapy/#our-services

If you have concerns for your child over feeding or drinking difficulties, you will need to be seen by your GP / Health visitor and if appropriate referred on by the clinician.

Mental Health Support

Anyone of any age in mental distress, including children and older people, can now contact their local crisis service on Freephone – 08000 516171.

Open 24 hours a day, seven days a week, callers, including those with learning disabilities and / or autism, are offered a series of options which will divert them to their local crisis service.

The latest newsletter from Healthwatch North Yorkshire has been uploaded to our website and can also be viewed using the link below:

Healthwatch North Yorkshire Spring Newsletter

contact your doctors online and get a response by the end of the next working day

Welcome to Springbank Health

We are the local GP service for villages between Knaresborough and York, running clinics from our surgeries in Green Hammerton and Tockwith. Please click here for our newsletter which gives more details about us. This edition of the newsletter has health information about keeping the immune system healthy, information about covid-19 vaccinations, links for support for mental health and much more.

Our aim:

As a patient you will be listened to, understood and respected. We are committed to working together to offer you high quality compassionate care. We will always include you in your health decisions and to continually strive for improvement.

Extended Access Service

The Extended Access Service is an extension of your usual primary care practice. It is not a walk-in service – you need to make an appointment.

The Extended Access Service is located at Mowbray Square in Harrogate and North House in Ripon. You can get appointments here up to 8pm weekdays and on Saturday mornings. Information about the new service is available here or contact reception. To download an information leaflet about the service Click here.

The Extended Access Service is not a walk-in service – you need to make an appointment via your registered GP practice. The service is open from 6.30pm to 8pm Monday to Friday, Saturday mornings at Mowbray Square and North House, and on Sunday mornings at Mowbray Square.

Information about the Extended Access service is available here or contact reception.

Serving You

Our dedicated team are here for you and we can offer support and treatment for all conditions, from those you may feel are minor to those which are more serious and require specialist management. Please refer to the health information on this website which can guide you to decide who to see. You can make an appointment with one of our highly qualified practice nurses for coughs, colds, urine infections, back pain etc.. and we run clinics covering a wide range of healthcare issues. The receptionists will help you get the most appropriate care. The website also allows you to do a lot from the comfort of your home such as order a repeat prescription or cancel an appointment. You can also get online access to a summary of you medical record. Please ask reception for details as we need to give you more written information about this.

Partners in Care

Once registered, we will put you and your needs first, with our healthcare professionals working together to ensure the best care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

CQC

We were pleased that the CQC (Care Quality Commission) gave us an outstanding rating and placed us in the highest band of general practice nationally. You can see more information about the report here

 

(Site updated 06/03/2024)
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