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Noticeboard

Due to the current situation with the coronavirus Tockwith Surgery opening hours are as follows: Monday - Tuesday 8.30am - 6.00pm, Wednesday and Thursday 8.30am - 12.00pm Friday 1pm -6pm


PRESCRIPTIONS YOU CAN STILL COLLECT PRESCRIPTIONS DURING OPENING HOURS DUE TO HIGH DEMAND CAN YOU PLEASE ALLOW 5 WORKING DAYS BEFORE COLLECTING YOUR MEDICATION, DUE TO THE HIGH VOLUME OF CALLS PLEASE DO NOT RING THE SURGERY TO CHECK IF YOUR MEDICATION IS READY FOR COLLECTION. IF YOU ARE SELF-ISOLATING AND HAVING DIFFICULTY ARRANGING COLLECTION PLEASE LET US KNOW 


In the light of the coronavirus all GP appointments will receive a telephone consultation; please keep your phone clear around the time of your appointment, due to the volume of calls at present, your telephone consultation with the may not be at the exact time. HCA and Nurse appointments will remain face to face appointments, and patients can still collect their prescriptions. Many thanks for your co-operation Springbank Health

Appointments

circled_dayConsultations are by appointment and can be booked in person, by telephone or online. An appointment is normally for one person only and lasts 10 minutes.

We offer a combination of appointments that can be booked in advance and on the day. Our duty doctor system ensures that there is a doctor available to deal with any “on the day” problems either face to face or over the telephone. This service is available Monday to Friday morning and afternoon, in addition to our general routine surgery appointments.

We also operate a nurse triage system to enable us to signpost patients to the correct clinician.

Appointments time are throughout the day from 8am to 6pm. We have some appointments available until 8pm on a Monday and early appointments from 7.30am on a Friday. These later and earlier appointments are designed for the convenience of people who are working in normal surgery hours.

Practitioner Preference

A registered patient is entitled to express a preference of practitioner. The practice will try to comply with this preference but this will not always be possible (annual leave/study leave etc.).

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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